ChirpMerch
Returns & Order Issues
Returns & order issues
We make every item just for you.
Every Chirp Merch product is produced on demand by our fulfillment partner, Printful. Because an item is made specifically after you order it, our return policy differs from a traditional retail store.
If your item is misprinted, damaged, defective, or you received the wrong product, contact us within 30 days of delivery. If the issue is confirmed as a production or fulfillment error, we will arrange a replacement or refund at no cost to you.
Report an issue
Email hello@chirpmerch.com with your order number, a description of the problem, and clear photos showing the item and issue. For the fastest review, include a photo of the packing slip when available.
Lost packages
If tracking has not delivered your package, contact us no later than 30 days after the estimated delivery date. We will review the shipment with Printful and the carrier before approving a replacement or refund.
Made-to-order items
We do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or changing your mind. Please review the product description and size guide carefully before ordering.
Wrong or incomplete address
Orders returned because the shipping address was incorrect or incomplete can be reshipped after the correct address is confirmed. You are responsible for the new shipping charge.
Unclaimed deliveries
Packages left unclaimed may be returned to Printful. Reshipping costs are the customer’s responsibility. Unclaimed items may be donated after 30 days and may no longer be available for reshipment.
Before sending anything back
Please contact us before returning an item. Do not mail returns to Chirp Merch or to the address on the package unless we provide return instructions. Unauthorized returns may not be eligible for replacement or refund.
Additional terms
Items that have been worn, washed, altered, or damaged after delivery are not eligible for a remedy. Slight differences in color or placement that are normal for on-demand production are not considered defects.
Nothing in this policy limits rights that cannot legally be excluded under the consumer laws applicable to you. Customers in regions with mandatory cancellation or return rights retain those rights.
Last updated August 13, 2026. This policy is based on Printful’s fulfillment and return policy.